Introduction
The one with tissue-thin skin expresses frustration, sadness, or worry through tears. Or maybe you have a screamer, a table pounder who is aggressively invested in every decision. These kinds of emotional outbursts are not just uncomfortable; they can hijack your team, stalling productivity and limiting innovation. Don’t allow an emotional person to postpone, dilute, or drag out an issue that the business needs you to resolve. Instead, take the outburst for what it is: communication. Emotions are clues that the issue you are discussing touches something the person values or believes strongly in. So, look at outbursts as giving you three sets of information: emotional data, factual or intellectual data, motives, values and beliefs. Since emotionally explosive people are not easy to manage, do you know the secret of how to manage them?
Program Objectives
This program aims to:
● Train participants to understand the heart and soul of emotionally explosive people
● Handle emotionally explosive people
Learning Outcomes
After completing this program, the participants should be able to:
● Understand the characteristics the weaknesses of emotionally explosive people
● Apply psychological and counselling technique to handle emotionally explosive people