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How to communicate clearly and effectively with others?
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Introduction
Effective communication skills help individuals to advance in their careers. They are also
able to do their jobs well, and this brings returns to the organisation. Successful management
requires effective communication skills. Managers – or for that matter, anyone – who cannot
communicate successfully, will not be able to relate to themselves and others and will have
difficulty getting a job done. This training is aimed at providing the knowledge and skills of
effective communication with a retrospective approach of examining the key communication
processes, barriers, significance, style and subsequently exploring the possibilities of
communicating for positive results. This program delivers the tools that can help participants
make a smoother transition into management in this dynamic environment. Within the safe
confines of the classroom and in the supportive presence of their peers, they will pick up the
tools to lay the foundation for a successful management career. The problem-based approach
provides active participation that delivers lasting results to participants.
Program Objectives
This program aims to:
● Understand the influence of communication, its principles and practices.
● Comprehend major concepts in the process of communication
● Develop positive and effective communication style
● Understand basic presentation skills
Learning Outcomes
After completing this program, participants should be able to:
● Review concepts and processes in communication and its implication on individuals
and organisation
● Identify and practice the key characteristics of an effective communicator
● Recognise distinct communication styles and select appropriate communication
strategies in the workplace.
● Identify and manage conflicts at workplace to produce a positive work environment
● Valuing diversity at the interpersonal level.