Introduction
Life is uncertain, but that uncertainty is not to be shunned. When you walk into new terrain, there is uncertainty, but also many possibilities. For those seeking opportunities, uncertainty is the best time. Those who have a vision will make it a possibility; those who don’t will look at it as a problem. But, because you are in a constant state of a compulsive reaction in your mind, you are seeking certainty. Much of what business managers and supervisors do is solve problems and make decisions, and they are likely to do it by reacting to the problems. Often, when they encounter a new problem or decision they must make, they react with a decision that seemed to work before. While problem-solving is of crucial importance to all businesses when products or processes fail, such that corrective action can be taken to prevent further failures, a potential problem can be predicted, analysed and mitigation applied to proactively reduce the likelihood of problems occurring.
Program Objectives
This program aims to:
● Expose to participants the Psychology of Problem-Solving
● Define a Structured Problem-Solving Process
Learning Outcomes
After completing this program, participants should be able to:
● Understand Cause-Effect-Symptom-Problem Relationships in Problem Definition
● Apply Cause-Effect Tools and Techniques and Develop Root-Cause Analysis
● Apply Idea Generation Tools and Techniques in Formulating Creative Solutions
● Apply Evaluative Tools and Techniques for Decision Making Process
● Identify Strategic Considerations in Evaluating Risks and Implementing Solutions