Introduction
Every organisation aspires to achieve outstanding market performance. Performance management is both a strategy and an integrated approach to achieving organisational success by enhancing performance and developing the capabilities of teams and individuals. A successful organisation has a culture of establishing clear expectations for organisational performance and doing structured evaluations and monitoring to ensure that these objectives are satisfied. By integrating functional/departmental teams and individual employee achievements with the organisation’s objective and vision, a performance management process provides the foundation for recognising excellence. Key Performance Indicators (KPIs) are applicable at both the individual and organisational levels. At the organisational level, a Key Performance Indicator (KPI) is a quantitative indicator that demonstrates how effectively a company is reaching its stated goals and objectives. At the employee level, KPI evaluations are a proactive technique for managing employee performance towards desired outcomes. For organisations to achieve outstanding performance, individual and corporate objectives must be aligned. Good key performance indicators are specific, measurable, connected with the organisation’s goal, and support the development of strategies and plans. This two-day training session integrates balanced scorecard and performance management (KPIs) ideas, providing an understanding of strategy formulation, team/function objective development, and individual evaluation KPIs.
Objectives and Learning Outcomes
- Apply the knowledge and skills to the development process of key performance indicators for your organisation
- Deploy and manage key performance indicators for your organisation
- Understand the critical drivers to ensure the successful implementation of performance measurement in your organisation