Introduction
Design thinking has gained momentum in the business world. At heart, design thinking is a methodology for creative problem-solving. Design thinking is a human-centred approach to innovation that integrates the needs of people, the possibilities of technology, and the requirements for business success. Design Thinking provides a solution-based approach to solving problems. It’s useful in tackling complex problems that are not clearly de-ned, by understanding the human needs involved and by re-framing the problem in human-centric ways. It helps to adopt a hands-on approach in prototyping and testing. Understanding Design Thinking will empower anyone to apply the Design Thinking methods to solve complex problems that occur around us. Are you stuck with something you are unable to solve?
Program Objectives
This program aims to:
● Acquire a deep understanding of the Design Thinking principles, process and tools
● Understand the mindsets of a design thinker to satisfy retail innovation capabilities
● Apply the Design Thinking framework as a structured process to solve problems
Learning Outcomes
After completing this program, participants should be able to
● Generate breakthrough ideas and co-create an improved customer experience journey
● Improve personal effectiveness by becoming a more empathetic service provider
● Prepare the workforce to encounter with a dynamic business environment