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Breaking the Communication Barrier
Users enrolled: 11
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MODULE 1
8 Topics
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1.1.1 – Introduction to 4 Basic Communication
1.1.2 – The 7 Cs in Business Communication
1.2.1 – Types of Communication at Workplace
1.2.2 – What Does Communication Mean For The Workplace?
1.2.3 – Types of Communication at Work
1.3.1 – Nature of 1-way and 2-way communication
1.3.2 – Communication Process
1.3.3 – Understanding One-Way and Two-way Communication
MODULE 2
5 Topics
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2.1.1 – Preparation – The Key to Successful Speaking
2.2.1 – 7 tips to communicate with clarity
2.2.2 – Reinforce Your Message With Visual Aids
2.3.1 – Where people sit affect communication
2.3.2 – Tips and Techniques for Good Presentation
MODULE 3
8 Topics
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3.1.1 – Module Introduction Part 1
3.1.2 – Non Verbal vs Verbal Communication
3.1.3 – Importance of Non-verbal Communication
3.1.4 – 9 types of non-verbal communication
3.2.1 – Module Introduction 2
3.2.2 – Non-verbal communication at work
3.2.3 – Understand body language and gestures
3.2.4 – Body postures and how to improve non-verbal communication
MODULE 4
6 Topics
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4.1.1 – Module Introduction 1
4.1.2 – Communication skills to develop successful relationship
4.1.3 – Better Communication in Friendship
4.2.1 – Module Introduction 2
4.2.2 – Interpersonal communication at workplace
4.2.3 – Dark side on Interpersonal Communication
MODULE 5
8 Topics
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5.1.1 – Module Introduction 1
5.1.2 – The 10 principle of Active Listening
5.1.3 – Types of Listening ( NO VIDEO )
5.1.4 – What & Why Active Listening is important
5.2.1 – Module Introduction 2
5.2.2 – Barrier to Active Listening
5.2.3 – Non-verbal and verbal sign of active listening
5.2.4 – Listening Misconception
MODULE 6
11 Topics
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6.1.1 – Module Overview on Building Rapport
6.1.2 – What is building rapport?
6.1.3 – The importance of Rapport Building
6.1.4 – Effective Method to build rapport
6.1.5 – Non-Verbal Que that signals rapport Building
6.2.1 – Module Overview on Persuasion
6.2.2 – What is persuasive communication
6.2.3 – Principle to Persuasive Communication
6.2.4 – Importance of Principle of Persuasion in Communication
6.2.5 – Persuasive techniques used in Communication
6.2.6 – Four steps in effective persuasion & 5 mistakes to avoid
MODULE 7
7 Topics
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7.1.1 – Module Introduction
7.1.2 – Role of Comunication in Conflict Management
7.1.3 – Types of conflict in Communication
7.1.4 – The causes of conflict in communication
7.2.1 – Module Introduction 2
7.2.2 – The effect of conflict in communication
7.2.3 – Effective Communication to resolve conflict
MODULE 8
5 Topics
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8.1.1 – Module Introduction
8.1.2 – Delivering Bad News
8.1.3 – Speaking up
8.1.4 – Communicating in a crisis
8.1.5 – Letting people go