Breaking the Communication Barrier

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MODULE 1 8 Topics

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1.1.1 – Introduction to 4 Basic Communication

1.1.2 – The 7 Cs in Business Communication

1.2.1 – Types of Communication at Workplace

1.2.2 – What Does Communication Mean For The Workplace?

1.2.3 – Types of Communication at Work

1.3.1 – Nature of 1-way and 2-way communication

1.3.2 – Communication Process

1.3.3 – Understanding One-Way and Two-way Communication

MODULE 2 5 Topics

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2.1.1 – Preparation – The Key to Successful Speaking

2.2.1 – 7 tips to communicate with clarity

2.2.2 – Reinforce Your Message With Visual Aids

2.3.1 – Where people sit affect communication

2.3.2 – Tips and Techniques for Good Presentation

MODULE 3 8 Topics

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3.1.1 – Module Introduction Part 1

3.1.2 – Non Verbal vs Verbal Communication

3.1.3 – Importance of Non-verbal Communication

3.1.4 – 9 types of non-verbal communication

3.2.1 – Module Introduction 2

3.2.2 – Non-verbal communication at work

3.2.3 – Understand body language and gestures

3.2.4 – Body postures and how to improve non-verbal communication

MODULE 4 6 Topics

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4.1.1 – Module Introduction 1

4.1.2 – Communication skills to develop successful relationship

4.1.3 – Better Communication in Friendship

4.2.1 – Module Introduction 2

4.2.2 – Interpersonal communication at workplace

4.2.3 – Dark side on Interpersonal Communication

MODULE 5 8 Topics

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5.1.1 – Module Introduction 1

5.1.2 – The 10 principle of Active Listening

5.1.3 – Types of Listening ( NO VIDEO )

5.1.4 – What & Why Active Listening is important

5.2.1 – Module Introduction 2

5.2.2 – Barrier to Active Listening

5.2.3 – Non-verbal and verbal sign of active listening

5.2.4 – Listening Misconception

MODULE 6 11 Topics

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6.1.1 – Module Overview on Building Rapport

6.1.2 – What is building rapport?

6.1.3 – The importance of Rapport Building

6.1.4 – Effective Method to build rapport

6.1.5 – Non-Verbal Que that signals rapport Building

6.2.1 – Module Overview on Persuasion

6.2.2 – What is persuasive communication

6.2.3 – Principle to Persuasive Communication

6.2.4 – Importance of Principle of Persuasion in Communication

6.2.5 – Persuasive techniques used in Communication

6.2.6 – Four steps in effective persuasion & 5 mistakes to avoid

MODULE 7 7 Topics

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7.1.1 – Module Introduction

7.1.2 – Role of Comunication in Conflict Management

7.1.3 – Types of conflict in Communication

7.1.4 – The causes of conflict in communication

7.2.1 – Module Introduction 2

7.2.2 – The effect of conflict in communication

7.2.3 – Effective Communication to resolve conflict

MODULE 8 5 Topics

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8.1.1 – Module Introduction

8.1.2 – Delivering Bad News

8.1.3 – Speaking up

8.1.4 – Communicating in a crisis

8.1.5 – Letting people go