Introduction
Good proficiency in the English Language is an asset in today’s ever changing world. The ability to understand and express ourselves accurately and successfully through language with internal and external customers is extremely crucial. English is the unifying language be it locally or abroad, for any organisation and business environment. Therefore, office staff and employees should be adequately equipped to communicate well in spoken and written English as they are the face of the organisation. This Fundamental English at the Workplace programme is customised to build, strengthen and enhance English skills and efficacy in employees of an organisation to boost their confidence in excellent spoken and written Business English, and the skills needed to compose a business correspondence that will look distinctive, professional and of high quality. Through this fun interactive workshop, participants will learn to communicate with others in the organisation or their customers, which in turn will greatly enhance relationships and the way business is done. Communication is not just about talking, but understanding what others need and want.
Program Objectives
This program aims to:
- Recognize the importance of using Standard English in oral communication
- Be aware of common language mistakes – in the context of the office and attending to customers
- Use grammar and language more effectively when communicating
Learning Outcomes
After completing this program, participants should be able to:
- Apply pronunciation techniques to correct pronunciation of words
- Learn the art of simple yet effective ways of handling customer conversations in different customer situations
- Ask questions correctly and respond to questions professionally
- Improve pronunciation and intonation in their speech