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The Journey of Uncovering Emotional Intelligence
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Course Content
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TOPIC 1
19 Topics
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1.1.1 – Introduction and History
1.1.2 – What are Emotions?
1.1.3 – The 3 key elements of Emotions
1.1.4 – Positive Emotion
1.1.5 – Negative Emotions
1.1.6 – The Importance and Nature of Emotions Intelligence
1.1.7 – Test – Understanding Emotions
1.1.8 – Debrief of Test
1.2.1 – Model of EQ
1.2.2 – Debrief of Worksheet
1.3.1 – Self Awareness
1.3.2 – Self Management
1.3.3 – Social Awareness
1.3.4 – Motivation
1.3.5 – Emotional Intelligence Test
1.3.6 – Debrief of Emotional Intelligence Test
1.4.1 – Misconception about Emotional Intelligence
1.4.2 – Quiz
1.4.3 – Debrief of Activity
TOPIC 2
23 Topics
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2.1.1 – Introduction of Self Awareness
2.1.2 – Internal and External Awareness
2.1.3 – Self Awareness Test
2.1.4 – Debrief Test
2.1.5 – The Importance of Self Awareness
2.1.6 – Tips to improve Self Awareness
2.1.7 – Reinforce Strengths and Improve Weaknesses
2.1.8 – Activity: Self reflection own strength and weaknesses
2.1.9 – Debrief on activity
2.1.10 – Role of Self-Awareness in EQ
2.2.1 – Understanding Personality
2.2.2 – Big 5 Personality Dimension: Extroversion
2.2.3 – Big 5 Personality Dimension: Agreeableness
2.2.4 – Big 5 Personality Dimension: Conscientiousness
2.2.5 – Big 5 Personality Dimension: Emotional Stability
2.2.6 – Big 5 Personality Dimension: Openness to experience
2.2.7 – Big 5 Personality Test
2.2.8 – Debrief about Big 5 Personality Dimensions
2.2.9 – Myers Brigg Type Indicator (MBTI)
2.2.10 – MBTI Test
TOPIC 3
20 Topics
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3.1.1 – Introduction of Self Regulation
3.1.2 – Common Problems and Challengea of Self Management
3.1.3 – Causes of Poor Self-regulation
3.1.4 – Importance of Self Management/Self Regulation
3.1.5 – Self Regulated Learning Phases
3.2.1 – Self Motivation
3.2.2 – Prioritizing Objectives
3.2.3 – Activity: Which is important?
3.2.4 – Debrief of Priority Matrix
3.2.5 – Organisation Skills
3.2.6 – Time Management
3.2.7 – Activity: Practice Time Management
3.2.8 – Debrief Activity
3.2.9 – Sress Management
3.2.10 – Stress Test
3.2.11 – Debrief of Test
3.2.12 – Goal Setting
3.2.13 – Accountability
3.2.14 – Problem Solving Skills
3.2.15 – Meaningful Productivity
TOPIC 4
22 Topics
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4.1.1 – Introduction of Social Awareness
4.2.1 – Key of Social Awareness
4.2.2 – Concept of Empathy
4.2.3 – Importance of Empathy
4.2.4 – How to practice Empathy?
4.2.5 – Activity: Empathy
4.2.6 – Debrief
4.2.7 – Organisation Awareness
4.2.8 – Service Orientation
4.3.1 – Active Listening
4.3.2 – Activity: Active Listening
4.3.3 – Debrief
4.3.4 – Notice the Details
4.3.5 – Timing
4.3.6 – Catch the General Mood
4.3.7 – Place yourself in other’s shoes
4.3.8 – Identify own emotions and Reflect back/Get Feedback
4.3.9 – Video Analysis
4.3.10 -Debrief of video analysis
4.4.1 – Importance of Social Awareness
TOPIC 5
22 Topics
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5.1.1 – What is Self Motivation?
5.1.2 – Self Motivation and Emotional Intelligence: Drive to Achieve
5.1.3 – Self Motivation and Emotional Intelligence: Commitment
5.1.4 – Self Motivation and Emotional Intelligence: Intiative
5.1.5 – Self Motivation and Emotional Intelligence: Optimism
5.1.6 – Tips and Skills for self motivation
5.2.1 – Hierarchy of Needs Theory
5.2.2 – Hertzberg’s 2 Factor Theory
5.2.3 – Expectancy Theory
5.2.4 – Equity Theory
5.2.5 – Are your Needs met? Test
5.2.6 – Debrief of quiz
5.3.1 – Extrinsic Motivation
5.3.2 – Intrinsic Motivation
5.3.3 – How to improve employee motivation?
5.3.4 – Quiz to differentiate rewards / Brainstorming
5.3.5 – Debrief of quiz
5.4.1 – Importance of Motivation at workplace
5.4.2 – Major Employee Motivation Problems
5.4.3 – Body Language Mistakes that kill motivation
TOPIC 6
21 Topics
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6.1.1 – Introduction to Relationship Management
6.1.2 – Inspire, Influence, Develop, Initiate Change, Manage Conflict, Teamwork
6.1.3 – A Decision, Interaction, Outcome and Needs
6.1.4 – Importance of Relationship
6.1.5 – How to improve relationship Management?
6.1.6 – Video Analysis: Importance of Relationships in workplace
6.1.7 – Debrief of Video
6.2.1 – Value of Team
6.2.2 – Common Challenges
6.2.3 – How to Handle Challenges in a Team: Communication
6.2.4 – Team exercise – What my team thinking?
6.2.5 – Debrief
6.3.1 – Type of Conflicts
6.3.2 – Causes of Conflicts
6.3.3 – Style of Handling Conflicts
6.3.4 – Handle Team Conflict Test
6.3.5 – Debrief of test
6.4.1 – What is Relationship skills?
6.4.2 – Tips to improve relationship skills
6.4.3 – Activity: What would you do?
TOPIC 7
16 Topics
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7.1 – Introduction of Communication
7.2.1 – Types of Communication Styles: Analytical
7.2.2 – Types of Communication Styles: Intuitive
7.2.3 – Types of Communication Styles: Functional
7.2.4 – Types of Communication Styles: Personal
7.2.5 – Which Communicative Style are you?
7.2.6 – Debrief of Test
7.3.1 – Importance of Effective Communication
7.3.2 – Barriers to Effective Communication
7.4.1 – What is Verbal Communication?
7.4.2 – Importance of Verbal Communication
7.5.1 – What is NonVerbal Communication?
7.5.2 – Importance of Non-Verbal Communication
7.6.1 – Emotional Intelligence and Communication
7.6.2 – Video Analysis: Communication
7.6.3 – Debrief of video analysis
TOPIC 8
18 Topics
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8.1.1 – External Environment: Social
8.1.2 – External Environment: Technology
8.1.3 – Internal Environment: Structural
8.1.4 – Internal Environment: Strategic
8.1.5 – Internal Environment: People
8.1.6 – Internal Environment: Technology
8.2.1 – Impact of Changes: Positive Impact
8.2.2 – Impact of Changes: Negative Impact
8.2.3 – Reflection: What current changes and its impact towards the company
8.2.4 – Debrief the activity
8.3.1 – Causes of Resistance to Change
8.3.2 – Benefit of Resistance to Change
8.4 – The role of Emotional Intelligence in Leading Change
8.5 – Building a Resilience Team
8.6.1 – Change Agent
8.6.2 – Lead by Example
8.6.3 – Case Study
8.6.4 – Debrief Case study