The Journey of Uncovering Emotional Intelligence - HBA E Learning

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TOPIC 1 19 Topics

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1.1.1 – Introduction and History

1.1.2 – What are Emotions?

1.1.3 – The 3 key elements of Emotions

1.1.4 – Positive Emotion

1.1.5 – Negative Emotions

1.1.6 – The Importance and Nature of Emotions Intelligence

1.1.7 – Test – Understanding Emotions

1.1.8 – Debrief of Test

1.2.1 – Model of EQ

1.2.2 – Debrief of Worksheet

1.3.1 – Self Awareness

1.3.2 – Self Management

1.3.3 – Social Awareness

1.3.4 – Motivation

1.3.5 – Emotional Intelligence Test

1.3.6 – Debrief of Emotional Intelligence Test

1.4.1 – Misconception about Emotional Intelligence

1.4.3 – Debrief of Activity

TOPIC 2 23 Topics

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2.1.1 – Introduction of Self Awareness

2.1.2 – Internal and External Awareness

2.1.3 – Self Awareness Test

2.1.4 – Debrief Test

2.1.5 – The Importance of Self Awareness

2.1.6 – Tips to improve Self Awareness

2.1.7 – Reinforce Strengths and Improve Weaknesses

2.1.8 – Activity: Self reflection own strength and weaknesses

2.1.9 – Debrief on activity

2.1.10 – Role of Self-Awareness in EQ

2.2.1 – Understanding Personality

2.2.2 – Big 5 Personality Dimension: Extroversion

2.2.3 – Big 5 Personality Dimension: Agreeableness

2.2.4 – Big 5 Personality Dimension: Conscientiousness

2.2.5 – Big 5 Personality Dimension: Emotional Stability

2.2.6 – Big 5 Personality Dimension: Openness to experience

2.2.7 – Big 5 Personality Test

2.2.8 – Debrief about Big 5 Personality Dimensions

2.2.9 – Myers Brigg Type Indicator (MBTI)

2.2.10 – MBTI Test

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TOPIC 3 20 Topics

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3.1.1 – Introduction of Self Regulation

3.1.2 – Common Problems and Challengea of Self Management

3.1.3 – Causes of Poor Self-regulation

3.1.4 – Importance of Self Management/Self Regulation

3.1.5 – Self Regulated Learning Phases

3.2.1 – Self Motivation

3.2.2 – Prioritizing Objectives

3.2.3 – Activity: Which is important?

3.2.4 – Debrief of Priority Matrix

3.2.5 – Organisation Skills

3.2.6 – Time Management

3.2.7 – Activity: Practice Time Management

3.2.8 – Debrief Activity

3.2.9 – Sress Management

3.2.10 – Stress Test

3.2.11 – Debrief of Test

3.2.12 – Goal Setting

3.2.13 – Accountability

3.2.14 – Problem Solving Skills

3.2.15 – Meaningful Productivity

TOPIC 4 22 Topics

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4.1.1 – Introduction of Social Awareness

4.2.1 – Key of Social Awareness

4.2.2 – Concept of Empathy

4.2.3 – Importance of Empathy

4.2.4 – How to practice Empathy?

4.2.5 – Activity: Empathy

4.2.6 – Debrief

4.2.7 – Organisation Awareness

4.2.8 – Service Orientation

4.3.1 – Active Listening

4.3.2 – Activity: Active Listening

4.3.3 – Debrief

4.3.4 – Notice the Details

4.3.5 – Timing

4.3.6 – Catch the General Mood

4.3.7 – Place yourself in other’s shoes

4.3.8 – Identify own emotions and Reflect back/Get Feedback

4.3.9 – Video Analysis

4.3.10 -Debrief of video analysis

4.4.1 – Importance of Social Awareness

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TOPIC 5 22 Topics

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5.1.1 – What is Self Motivation?

5.1.2 – Self Motivation and Emotional Intelligence: Drive to Achieve

5.1.3 – Self Motivation and Emotional Intelligence: Commitment

5.1.4 – Self Motivation and Emotional Intelligence: Intiative

5.1.5 – Self Motivation and Emotional Intelligence: Optimism

5.1.6 – Tips and Skills for self motivation

5.2.1 – Hierarchy of Needs Theory

5.2.2 – Hertzberg’s 2 Factor Theory

5.2.3 – Expectancy Theory

5.2.4 – Equity Theory

5.2.5 – Are your Needs met? Test

5.2.6 – Debrief of quiz

5.3.1 – Extrinsic Motivation

5.3.2 – Intrinsic Motivation

5.3.3 – How to improve employee motivation?

5.3.4 – Quiz to differentiate rewards / Brainstorming

5.3.5 – Debrief of quiz

5.4.1 – Importance of Motivation at workplace

5.4.2 – Major Employee Motivation Problems

5.4.3 – Body Language Mistakes that kill motivation

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TOPIC 6 21 Topics

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6.1.1 – Introduction to Relationship Management

6.1.2 – Inspire, Influence, Develop, Initiate Change, Manage Conflict, Teamwork

6.1.3 – A Decision, Interaction, Outcome and Needs

6.1.4 – Importance of Relationship

6.1.5 – How to improve relationship Management?

6.1.6 – Video Analysis: Importance of Relationships in workplace

6.1.7 – Debrief of Video

6.2.1 – Value of Team

6.2.2 – Common Challenges

6.2.3 – How to Handle Challenges in a Team: Communication

6.2.4 – Team exercise – What my team thinking?

6.2.5 – Debrief

6.3.1 – Type of Conflicts

6.3.2 – Causes of Conflicts

6.3.3 – Style of Handling Conflicts

6.3.4 – Handle Team Conflict Test

6.3.5 – Debrief of test

6.4.1 – What is Relationship skills?

6.4.2 – Tips to improve relationship skills

6.4.3 – Activity: What would you do?

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TOPIC 7 16 Topics

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7.1 – Introduction of Communication

7.2.1 – Types of Communication Styles: Analytical

7.2.2 – Types of Communication Styles: Intuitive

7.2.3 – Types of Communication Styles: Functional

7.2.4 – Types of Communication Styles: Personal

7.2.5 – Which Communicative Style are you?

7.2.6 – Debrief of Test

7.3.1 – Importance of Effective Communication

7.3.2 – Barriers to Effective Communication

7.4.1 – What is Verbal Communication?

7.4.2 – Importance of Verbal Communication

7.5.1 – What is NonVerbal Communication?

7.5.2 – Importance of Non-Verbal Communication

7.6.1 – Emotional Intelligence and Communication

7.6.2 – Video Analysis: Communication

7.6.3 – Debrief of video analysis

TOPIC 8 18 Topics

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8.1.1 – External Environment: Social

8.1.2 – External Environment: Technology

8.1.3 – Internal Environment: Structural

8.1.4 – Internal Environment: Strategic

8.1.5 – Internal Environment: People

8.1.6 – Internal Environment: Technology

8.2.1 – Impact of Changes: Positive Impact

8.2.2 – Impact of Changes: Negative Impact

8.2.3 – Reflection: What current changes and its impact towards the company

8.2.4 – Debrief the activity

8.3.1 – Causes of Resistance to Change

8.3.2 – Benefit of Resistance to Change

8.4 – The role of Emotional Intelligence in Leading Change

8.5 – Building a Resilience Team

8.6.1 – Change Agent

8.6.2 – Lead by Example

8.6.3 – Case Study

8.6.4 – Debrief Case study